Refund and Cancellation Policy

Effective Date: August 16, 2026

At CustomAcc.shop, we aim to provide reliable accounting and bookkeeping Services. Because our Services may involve work specifically performed for each customer, refunds are handled according to the conditions below.

1. Refund Eligibility

A customer may request a refund when:

  • The Service has not yet started;

  • CustomAcc is unable to provide the purchased Service;

  • CustomAcc cancels the order before substantial work has been completed;

  • The customer was charged twice for the same Service;

  • A confirmed billing error occurred.

Refund requests are reviewed individually.

2. Services Already Started

If work has already started, the refund may be reduced to account for Services already performed.

If the Service has been substantially completed, the payment may be non-refundable except where required by applicable law or where CustomAcc determines that a refund is appropriate.

3. Cancellation

Customers should request cancellation as soon as possible.

If cancellation occurs before work begins, CustomAcc may provide a full refund.

If work has already started, CustomAcc may provide a partial refund based on the amount of work completed.

Once the Service has been fully completed and delivered, it is generally non-refundable.

4. Duplicate Payments

If you believe you were charged more than once for the same Service, contact us with your transaction information.

After verification, confirmed duplicate payments will be refunded to the original payment method where possible.

5. Billing Errors

If you believe you were incorrectly charged, contact us promptly.

We will review the transaction and, if an error is confirmed, issue the appropriate refund.

6. How to Request a Refund

Please contact:

Email: [INSERT REFUND EMAIL]

Include:

  • Full name;

  • Email used for the order;

  • Order or transaction ID;

  • Purchase date;

  • Service purchased;

  • Reason for the refund request.

We may request additional information to verify the transaction.

7. Refund Review

Refund requests are normally reviewed within 3–5 business days.

Approval of a refund does not mean that the money will appear immediately in your bank account.

The final processing time depends on the payment processor and financial institution.

8. Refund Processing

Approved refunds will generally be returned to the original payment method.

Payments processed through PayPal are subject to PayPal’s applicable refund procedures and agreements.

Payments processed through Stripe are subject to Stripe’s applicable refund procedures. Stripe may process refunds on behalf of the business and may process certain refunds using customer financial information when required by the payment method.

CustomAcc does not control processing times imposed by PayPal, Stripe, banks, card issuers, or other financial institutions.

9. Partial Refunds

Where appropriate, CustomAcc may provide a partial refund when only part of the purchased Service has been completed.

The amount will depend on:

  • Work already completed;

  • The Service purchased;

  • The circumstances of the cancellation;

  • Any applicable written agreement.

10. Non-Refundable Situations

A refund may be denied when:

  • The Service has been fully completed;

  • The customer received and used the completed Service;

  • The customer provided inaccurate or incomplete information;

  • The customer failed to provide required documents;

  • The customer caused substantial delays;

  • The customer changes their mind after substantial work has been completed;

  • The customer expected a financial, tax, or business result that CustomAcc did not expressly guarantee.

11. Customer-Caused Delays

CustomAcc is not responsible for delays caused by failure to provide documents, information, approvals, or responses required to complete the Service.

Such delays do not automatically create a right to a refund.

12. Chargebacks

Customers are encouraged to contact CustomAcc before filing a chargeback.

We will make reasonable efforts to resolve legitimate payment concerns directly.

If a chargeback is initiated, CustomAcc may provide relevant transaction and service documentation to the applicable payment processor or financial institution.

Nothing in this policy restricts any rights provided by applicable law or payment-provider rules.

13. Service Cancellation by CustomAcc

If CustomAcc is unable to provide a purchased Service, we may offer:

  • A replacement Service;

  • A service credit;

  • A partial refund; or

  • A full refund.

The appropriate remedy will depend on the circumstances.

14. No Waiver of Legal Rights

Nothing in this policy is intended to waive or limit any consumer rights that cannot legally be waived.

15. Contact Us

Website: CustomAcc.shop
Legal Business Name: CustomAcc
Email: contact@customAcc.shop

Last Updated: August 16, 2026